Lost Pines Learning Collective Refund Policy
We strive to provide the best possible service to our customers. If you are not completely satisfied with your subscription, please review our refund policy below. This policy outlines the terms and conditions under which refunds are granted for our monthly, three-month, and annual subscriptions.
Monthly Subscription
Cancellation within 7 Days
- If you cancel your monthly subscription within 7 days of the initial purchase, you are eligible for a full refund.
- Refunds will be processed within 5-7 business days from the date of cancellation.
Cancellation after 7 Days
- If you cancel your monthly subscription after 7 days of the initial purchase, no refund will be provided.
- You will continue to have access to the service until the end of the current billing cycle.
Three-Month Subscription
Cancellation within 14 Days
- If you cancel your three-month subscription within 14 days of the initial purchase, you are eligible for a full refund.
- Refunds will be processed within 5-7 business days from the date of cancellation.
Cancellation after 14 Days
- If you cancel your three-month subscription after 14 days of the initial purchase, no refund will be provided.
- You will continue to have access to the service until the end of the current three-month billing cycle.
Annual Subscription
Cancellation within 30 Days
- If you cancel your annual subscription within 30 days of the initial purchase, you are eligible for a full refund.
- Refunds will be processed within 5-7 business days from the date of cancellation.
Cancellation after 30 Days
- If you cancel your annual subscription after 30 days of the initial purchase, you may be eligible for a prorated refund.
- The prorated refund amount will be calculated based on the remaining months of the subscription minus a 15% administrative fee.
- Refunds will be processed within 10-14 business days from the date of cancellation.
General Conditions
- Refunds are only applicable for the initial subscription purchase. Renewals and subsequent purchases are non-refundable.
- To request a refund, please contact our customer support team at info@lplcbastrop.com.
- Refunds will be issued to the original payment method used during the purchase.
- We reserve the right to refuse a refund if we determine that the refund request is made in bad faith or if there has been a violation of our terms of service.
Changes to the Refund Policy
We may update our refund policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review the refund policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at info@lplcbastrop.com.